FREQUENTLY ASKED QUESTIONS

Why do I keep getting a busy signal or no answer?

We have 4 incoming/outgoing lines. At many times in the day these lines get tied up. Also during most of the day there are people in the store that we are attending too. We try our very best to service everyone in store, on the phone, by fax, or email. If you get a busy signal when you call please try us back at a later time. If you do not get an answer but are directed to the voice mail system please leave a message on the appropriate voice mailbox that deals with your inquiry. We answer all messages in a timely fashion. Please note that we are located in the Eastern Standard Time Zone and this may also be a reason for a busy signal or no answer. Please be sure that we are within our operating hours before you call so that you have a greater chance at getting the help you desire. We can also be reached through email if the phones produce no answer or a busy signal. For more information please email us at info@thegoaliecrease.com , call us at 1.888.449.1274 or check out “CONTACT US.”

Why was my email not replied to?

We respond to all emails within a 24 hour period. Please be aware of our hours of operation, time zone, and the possibility of technical difficulties. Some common reasons why an email may not have been responded to are server problems, delivery failure, incorrect return address, and not receiving the original email. Please be sure that your return email address is correct, the subject line of the email is appropriate, and you are emailing info@thegoaliecrease.com . For more information please give us a call at 1.888.449.1274 or check out “CONTACT US.”

What size of goal gear do I need?

We have taken the time to look at every piece of gear that we offer. We have also used our manufacturers' sizing guides to make them available to you, our valued customer. Furthermore, we have taken sizing further by offering recommendations on gear sizing based on how a product is worn by each and every individual. When asking us to help make size recommendations, please provide us with the information we need to correctly suit you and your attributes. We require your age, height, weight, skate size, inside of ankle bone to center of knee cap in the front of the leg measurement, level of play, frequency of play, technique, and key attributes. At The Goalie Crease we all play goal and are up to date on the current trends and techniques. Our recommendations are based on current trends and techniques as well as listening to you, our valued customers, and your specific needs. For more information on sizing please email us at info@thegoaliecrease.com , call us at 1.888.449.1274 or check out the “TGC FITTING GUIDE.”

Do you sell Brand “X”?

At The Goalie Crease we pride ourselves on the great relationships we have with our manufacturers. We have chosen to deal with companies that produce products of the highest quality, using the best in materials, and the latest technology offered at all price points. We wish we could carry all brands but have chosen the manufacturers that provide us and our customers the best in customer service, product options, turnaround times, and the most competitive prices available. For more information please email us at info@thegoaliecrease.com or call us at 1.888.449.1274 .

What colours and size of Product “X” do you have in stock?

We have a very large and diverse inventory to offer. www.thegoaliecrease.com has our current size, colour, and custom options. Some products offered by manufacturers have limited size, colour, and options available. We do our best to offer unique and different products to you, our valued customer. We also work with our manufacturers to produce exclusive products and services. We are always listening to you, our valued customer, and make our decisions on what products, sizes, and colours to stock from your feedback. For more information on colours and sizes please email us at info@thegoaliecrease.com or call us at 1.888.449.1274 .

Do you sell Product “X”?

All of our current products and services are listed on www.thegoaliecrease.com . We take a lot of pride in offering the best products we can find to meet the needs of goaltenders of all ages and skill levels. If for some reason you are unable to find a product on www.thegoaliecrease.com and are interested in learning more about it please email us at info@thegoaliecrease.com or call us at 1.888.449.1274 .

We are able to order any current product offered by the manufacturers we deal with. This can be done in person, through email, or over the phone. Availability of these items may vary.

What is the price of Product “X” in my currency?

All products listed on www.thegoaliecrease.com are in Canadian funds. We do this as we are based in Canada and purchase gear in Canadian funds. For all of our valued customers outside of Canada we recommend the use of a third party currency converter. We recommend visiting www.xe.com . www.xe.com provides the most accurate, and current estimates on currency conversion. Please note all purchases from The Goalie Crease will be charged in Canadian funds and your form of payment facilitator will automatically convert your purchase into your currency. Please be aware that most payment facilitators have a currency conversion fee and your purchase may not exactly match those figures as provided by online currency conversion services. For more information please email us at info@thegoaliecrease.com or call us at 1.888.449.1274 .

How much is shipping for Product “X”?

Shipping costs from The Goalie Crease are based on weight of product purchased, size of package needed to safely ship product purchased and finally the destination in relation to The Goalie Crease. We use Purolator Courier as much as possible. Purolator Courier provides us and you with the best rates, quickest shipping times, and a very high level of care for each and every package. We have worked closely with Purolator to provide our valued customer with a very specific chart system for all products and services to all over the world. For more information on shipping please email us at info@thegoaliecrease.com , call us at 1.888.449.1274 or check out “SHOPPING INFO.”

I am overseas, what is the cost and time of shipping?

The Goalie Crease uses Canada Post to ship most overseas packages. Our preferred method is Air Mail. The cost is a little higher than Surface Mail. We recommend Canada Post Air Mail for the following reasons. Anything sent via Canada Post Air Mail will arrive in 5 to 10 business days. Canada Post Air Mail allows us and you to track a package until it is safely in your possession. Canada Post Air Mail cost is based on the actual size and weight of the package. The larger and heavier the package, the more it costs to ship. For more information on overseas shipping please email us at info@thegoaliecrease.com or call us at 1.888.449.1274 or check out “SHOPPING INFO.”

We will ship via Canada Post Surface Mail upon your request but it is not recommend or endorsed. Surface Mail is not possible to track. Shipments usually take from 4 to 12 weeks to arrive, making it very difficult to predict an arrival date or protection of your valued purchase. The cost of shipping via Surface Mail is based on the actual package size and weight. The cost of Surface Mail is not significantly lower than Air Mail.

Please be aware that sticks can not be shipped via Canada Post. There are length restrictions on packages, making sticks too long to be shipped via Canada Post Services. For stick purchases we can ship via Purolator Courier. Packages take 5 to 7 business days to arrive. The cost is based on dimensional size and weight. Tracking is available on all packages.

Can I get the tracking number for my order?

The Goalie Crease will supply tracking information upon request, 24 hours after we have shipped your product. We have a great partnership with Purolator Courier providing excellent shipping rates, quick shipping times, and a high level of protection for your valued purchase. If you wish to receive tracking information for your purchase please email us at info@thegoaliecrease.com or call us at 1.888.449.1274 or check out “SHOPPING INFO.”

Can I get a better price on my purchase?

We firmly believe in offering our customer the best products at every price level accompanied by the best service to properly service you, our valued customer. We do our very best in developing great relationships with our manufacturers to pass along the best product, service and price to you.

Like any good business we monitor what the market is doing and make adjustments accordingly. We believe firmly in a fair price for everyone approach. We will consider any inquiries on a case by case basis under our pricing policy. For more information please email us at info@thegoaliecrease.com , give us a call at 1.888.449.1274 or please check out “SHOPPING INFO.”

 
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