PRIVACY POLICY

Ward and Patch Sports/The Goalie Crease have created this privacy policy to inform you of the information gathering and use practices for this website, www.thegoaliecrease.com . Ward and Patch Sports/The Goalie Crease which operates this website, wants to demonstrate our commitment to your privacy, by notifying you of:

  1. What personal information of yours is collected through this website.
  2. The organization collecting the information.
  3. How the information is used.
  4. With whom the information may be shared.
  5. What choices are available to you regarding collection, use and distribution of information.
  6. The kind of security procedures that are in place to protect against the loss, misuse or alteration of information.

If you have questions or concerns regarding this statement, please contact Ward and Patch Sports/The Goalie Crease by email at info@thegoaliecrease.com or by phone at 1.888.449.1274 .

Visiting www.thegoaliecrease.com

Your IP address, browser and reference site domain name are logged every time you visit our website. This data is used strictly for the analysis of load information and maximizing the efficiency of our server. As per out privacy policy we will not sell, rent, or disclose this information to any third party without your consent.

Using Cookies  

“Cookies” are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. “Cookies” will, however, allow you to use some specialized www.thegoaliecrease.com features. “Cookies” also allow us to hold selections in your shopping cart when you leave our website without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish. For a better user experience we do recommend that you allow the use of “Cookies” with your browser of choice (Explorer, Navigator, Firefox, etc.).

Ordering from Ward and Patch Sports/The Goalie Crease

When you order from www.thegoaliecrease.com , we need your first and last name, email address, billing address, shipping address, phone number and credit card number with expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. As per this privacy policy, we will not sell, rent, or disclose this information to any third party without your consent.

However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement officials to provide information about a customer.

From time to time, we may use the purchases you make to customize our product and service recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our website's design, products, and services to improve our customers' experience at www.thegoaliecrease.com .

Opening a Ward and Patch Sports/The Goalie Crease account

We require your name, billing address, shipping address, email address and telephone number to open an account for you. We may also ask some additional optional questions to help us better service you. As per this privacy policy, we will not sell, rent or disclose this information to any third party without your consent.

However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement officials to provide information about a customer.

You can correct account data by signing into your personal account and editing your personal details.

From time to time, we may contact you about sales, special offers, follow up services and new website features if you are on our mailing lists, hold an account or have completed a transaction with us.

Customer Service

In addition to being able visit Ward and Patch Sports/The Goalie Crease, you may also email us at info@thegoaliecrease.com or by phone at 1.888.449.1274 . When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. As per this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.

Customer Feedback

We encourage all our customers to provide feedback. You may email us at info@thegoaliecrease.com or by phone at 1.888.449.1274 . The only required information is your name, phone number, and email address. We only use this information to make improvements on our website, products, services and customer service. As per this privacy policy, we will not sell, rent or disclose this information to any third party without your consent.

Our Third Party Relationships

We have established a few relationships with third party businesses to best serve our customers.

Order Fulfillment: We use Purolator Courier for shipping services on the behalf of Ward and Patch Sports/The Goalie Crease. Purolator Courier has access only to information needed to accurately fulfill shipping orders. Purolator Courier has agreed to not use any personally identifiable information of customers for any other purpose.

Credit Card Processing: We use Moneris Solutions to process debit and credit card orders. We supply them with data for debit and credit card authorization and fraud detection only. They are restricted from using the information for any other purpose.

Marketing and Promotions: From time to time, we may us certain third parties to assist in the creation of marketing and promotional offers (advertisements, brochures, emails, etc.) if you are on our mailing lists, hold an account or have completed a transaction with us. We may share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes only. We will not tell our marketing partners, advertisers or other third parties that you purchased a specific product, but we may tell them how many customers purchased that specific product. These third parties will only have access to information to the extent necessary and will be restricted from using the information for any other purpose.

Security Policy

We use a secure server to protect your personal information. The only time you are required to sign onto our website is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection.

Changes to Privacy Policy

If we are going to use your personal information in a manner different from that specified at the time of collection we will notify you via email or phone. You will have a choice as to whether or not we use your information in a different manner. If we make any changes in our privacy practices that affect user information already stored in our database, we will amend our privacy policy and notify users of the change via email or phone.

Questions about our Policy

If you have any questions regarding your privacy or our policy, please contact Ward and Patch Sports/The Goalie Crease by email at info@thegoaliecrease.com or by phone at 1.888.449.1274.

 
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